|
|
If an item is marked as 14k, is it solid 14k or overlay?
All of our merchandise is made of genuine 14k gold or sterling silver. All items will either have the 14k marking or a 0.575 marking (Italian
for 14k).
Back to top of the page |
|
Are your gemstones natural or lab-created?
All of our gemstones except for our cubic zirconia are natural gemstones. We require top grade quality from our suppliers with the main
requirement being color intensity
Back to top of the page |
|
What quality is your cubic zirconia?
Our cubic zirconia is considered top grade diamond simulant. We also have a lifetime guarantee against dulling.
Back to top of the page |
|
What quality diamonds are in your products?
Since we have a variety of suppliers, we have a variety of diamond qulatiy in our products. In most cases, we require a minimum of I1 clarity
and H/I color. We do use a higher grade on our platinum items and a slightly lower grade on our promotional studs
Back to top of the page |
|
I am not sure about my ring size, how can I know the right size?
The best method would be to go to a local jeweler to get your ring sized.
Back to top of the page |
|
Are the product images actual size?
No, images at times may be enlarged or reduced to display as much information as possible about the design of the merchandise. We do provide
actual measurements as part of the description of the product. This information is often provided in Length and Width format.
Back to top of the page |
|
What are my recourses if I am not happy with a purchase?
In every package there will be a return slip enclosed. You do not need to get a return authorization. Simply return the item via an insured
carrier within 30 days. Please note that we do not refund s&h unless the item was defective.
Back to top of the page |
|
I bought a ring from you last year and a stone fell out. What can I do?
We have an unconditional free two year repair warranty. Simply return the item to us via an insured carrier and we will fix or resize at no
additional cost. We do reserve the right to waive this warranty in the case of potential fraudulent activity.
Back to top of the page |
|
What does WG, DWT, CWT, FW, SS, CZ stand for in the jewelry section?
WG stands for White Gold.
DWT stands for Diamond weight or in case of Cubic Zirconia equivalent Diamond Weight.
CWT stands for Carat
Weight.
FW stands for Fresh Water
SS stands for Sterling Silver.
CZ stands for Cubic Zirconia.
Back to top of the page |
|
What does OR, LC, TC stand for in the chains and popular styles in gold sections?
OR stands for O Ring type chain closure.
LC stands for Lobster Claw type closure.
TC stands for Tongue Closure clasp type.
Back to top of the page |
|
Do you ship internationally?
We do ship to many International locations, but not to all. We reserve the right to refuse international orders based on amount and location.
International S&H is $22.99 through US Postal Service International Mail and the customer will be responsible for local customs and taxes.
Back to top of the page |
|
What is your method of shipment and is signature required?
We ship though UPS and we do require adult signature for all packages.
Back to top of the page |
|
Can I ship to a different address besides my own?
Absolutely, but we do not accept orders that do not have the correct credit card billing address. Please make sure that you enter the correct
billing address and shipping addresses.
Back to top of the page |
|
What are my payment options
We accept the following major credit Cards: Visa, Master Card, American Express and Discover.
Our shopping cart also allows for payment
options by PayPal or Personnal check.
Back to top of the page |
|
|